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by CrownPaints
Wed Jun 02, 2010 5:13 pm
Forum: Decorating Forum
Topic: This paint stinks!!!!
Replies: 392
Views: 472437

Hi Louise76

We are sorry that you have experienced problems after painting with Crown. Please get in touch with our customer services team directly on 0845 521 2499, as like me they take every product complaint very seriously and want to help you resolve this quickly. Geraldine Huxley - Customer Services Direct...
by CrownPaints
Sun May 30, 2010 6:49 pm
Forum: Decorating Forum
Topic: This paint stinks!!!!
Replies: 392
Views: 472437

Hi canecreek, At Crown, the customer services team and I take product complaints very seriously, and we are sorry that you have been experiencing problems after painting with Crown. The team and I would really like to discuss this issue with you in more detail, and we are sure we will be able to res...
by CrownPaints
Fri May 28, 2010 1:21 pm
Forum: Decorating Forum
Topic: This paint stinks!!!!
Replies: 392
Views: 472437

We’re here to help, so please come and talk to us:

We also want to reassure our customers again that: • There are no health and safety side effects arising from wall odour phenomenon. • Wall odour is in no way caused by or related to the quality or formulation of our, or any other manufacturer’s, paints. • All our products are produced here in the U...
by CrownPaints
Wed May 26, 2010 5:03 pm
Forum: Decorating Forum
Topic: This paint stinks!!!!
Replies: 392
Views: 472437

In response to specific concerns in recent posts

Independent tests conducted on a range of paint samples across the industry confirm there are no health and safety side effects arising from ‘wall odour phenomenon’. Independent tests also confirm that ‘wall odour phenomenon’ is in no way caused by or related to the quality or formulation of any man...
by CrownPaints
Tue May 25, 2010 6:15 pm
Forum: Decorating Forum
Topic: This paint stinks!!!!
Replies: 392
Views: 472437

The issue being discussed here is known as ‘wall odour phenomenon’, which has existed in the global paint industry for a number of years. In the UK, it is accepted by both independent industry bodies – the PRA (Paint Research Association) and BCF (British Coatings Federation) – that instances of ‘wa...
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