poterton suprema 40 boiler
Posted: Tue Dec 18, 2007 10:18 pm
by jeffa
when boiler lights and water temperature is reached system sitches off and boiler will not re light when central heating selected .tried resetting boiler but it will not ignite when heating is selected will only work hen water temperature is cool.Also there is a buzzing noise come from upstairs where the immersion storage is located buzzing gets louer unless boiler is lit for approx 15 mins. Has anyone got any sugestions.
Posted: Wed Dec 19, 2007 12:49 am
by DONFRAMAC
The Suprima/Suprema range has been the subject of BBC Watchdog reports in 2006 and twice in february 2007. In the 2 weeks between the 2 reports this year 900 members of the public responded to the Watchdog team. Potterton is giving extended maintenance cover to those informed members of the public. To my knowledge, the main problems involve the PCB (printed circuit board), which they did eventually get around to revising, although they admitted to British Gas in 2003 that there was indeed a problem, but the public were not informed, until the BBC investigation.
Contact Potterton Customer relations department, and ask for some goodwill to be extended.