DIY Doctor UK DIY Forums

So house 4 years old. In that time had 7 pipes burst. Builder fixed first one, blaming cylinder not being serviced. Over the 3 years another 2 went. Builder not interested as out of 2 year cover. Nov last year another went. Plumber came and fixed, said looks like shoddy installation. No sooner had he put the pressure back up, another blew, same again and another. Instructed 2nd plumber via insurance, he said same, terrible pipe installation, not even tightened properly, he left the pressure low so we could have some heating on suggesting we would need a track and trace test?. Now in a fight with Builder (getting nowhere!). NHBC doesn't cover pipes/heating as not structural. House insurance covers damage but not investigative work. Builders Ombudsmen still not come back to us.

We are sitting here with holes in four parts of the ceiling, damage to carpets, walls etc and really don't know what to do now!

And the worst thing is the pipes and making the most horrendous banging, at different times. Really loud and angry sounding. I'm so worried the whole system will blow up or something.

PLEASE ANYONE with ANY advice or seen a similar situation?

Thanks in advance
Angela

Hi angelahesketh1975,
I suggest you first priority must be to check out if there is one part of the plumbing system which is the source of your problems. Eg is it the heating system, the cold water system, or the hot water system. Whichever one or two it is you will have to get every pipe and joint checked, which will mean following them physically through your home.
You will need to find a plumber or firm which is prepared to work through your system. I doubt whether a track and trace test will do anything other than reduce your bank balance.
Once you have a reliable system you can then persue the original builder, if necessary through the small claims court - keep all invoices related to remedial work.
If you are a which member their legal advice team may be able to help you as to the best way to proceed.
Regards S