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I have a Servis washing machine bought in 1994, which up until now has been working fine. The problem seems to be that the drum does not turn during its programme cycle, it only turns when its on full spin. Also, I have been using the liquid capsules that you put into the drum and these do not seem to dissolve properly and I have to do another rinse and spin to try and dissolve them properly.

Please can anyone help.

It might be a faulty heater or thermostat. Some machines on some programmes will not agitate the washing until it has reached a certain temperature, which it won't reach if it's not heating. Unplug before you remove the back. If you have a multimeter, set it to a low ohms range and measure the resistance across the heater terminals with one wire removed. A good heater will read 20 to 30 ohms, a blown one will read infinity ohms.

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