I have been to see my neighbour who lives on a hill, and he has a stream of foul water running down his back garden.
It seems the flow is from a leak in the main sewer that links a number of properties to the street somewhere. Because this sewer is used by more than one property, I told him to contact Severn Trent as they are responsible for public sewers. Their reply (apparently) is they are "not responsible for public sewers on private land for properties newer that 1935".
Does anyone know if this is correct?
They also have a policy with Homeserve that appeared to cover this, but they have side stepped it by saying it is not an emergency.
They are an elderly couple with limited income, and I am not sure what to suggest they do. Any advice?