Crystal Fire gas Always Struggles to Ignite Information, help and advice on many gas related subjects from gas fires to domestic appliances

[Lhayes]

Hi,

I have a crystal fire place which struggles to ignite every time we use it. Sometimes it can take up to 1 hour of trying and turning it off and on for it to finally go. Has anyone got any advice as to why? I’m going to attach some photos to show it trying to ignite, are the rocks too close?

[htg engineer]

90% of the time, the pilot or electrode will need cleaning. If overdue, get it serviced.