by oliviaPSU »
Fri Jul 23, 2021 3:55 pm
Hello, would be great to get an opinion on what to do in this situation. I was halfway through refurbishing some cupboard doors while painting some rooms in a nice house. After a long weekend away, the customer pulled me from a job. She was acting quite weird and said she would pay me for the days I had worked thus far, but after emailing her the invoice, she responded by saying that I had destroyed the cupboard and she would take the cost of having someone else come fix/replace the cupboard doors from my labour costs. I was shocked as I was halfway through the job so of course it didn't look good. She won't answer her phone now. I have a feeling that someone else in the family came over during that long weekend wasn't impressed, and has written this email on her behalf. I fear that whomever comes to fix it will cost more than the work I have done so far in the house (I've done about £1000 worth of work thus far)... so i will be left with nothing. Not to mention she is refusing to pay for materials I have bought but haven't used yet. Completely blindsided me as she was saying I should bring the misses over for a visit as she has been so happy with the work I had done so far! PS. I take pride in my work and my customers have always been happy, so it's not as if I had been doing a rubbish job in the house. Admittedly, the cupboards were being difficult and I could tell she was nervous about how they would end up... but I wasn't done.
