by CrownPaints »
Tue May 25, 2010 6:15 pm
The issue being discussed here is known as ‘wall odour phenomenon’, which has existed in the global paint industry for a number of years. In the UK, it is accepted by both independent industry bodies – the PRA (Paint Research Association) and BCF (British Coatings Federation) – that instances of ‘wall odour phenomenon’ is an industry-wide issue that affects a very small number of customers purchasing paint from a range of different manufacturers.
‘Wall odour phenomenon’ typically presents itself as an unusual smell, and is caused by bacteria or chemicals present on the surface of walls before painting. In exceptional circumstances, odour issues can arise when affected walls are painted, and particularly when there is direct sunlight on the wall and a draught in the room. Independent tests show that this is not in any way related to the quality or formulation of any manufacturer’s paint products, and that there has been no evidence of any health and safety side effects.
Customers should not be alarmed by this, as ‘wall odour phenomenon’ is easily resolved by applying an alkali resistant sealer to walls before repainting. Alkali resistant sealers are not commonly available due to the rarity of this phenomenon, so customers should visit a trade decorating centre or ask their painter or decorator for advice.
In the meantime, should anyone have a concern over their walls, in the first instance, we recommend they visit the PRA website, where they will find information and advice about ‘wall odour phenomenon’. (
https://www.pra-world.com/wallodour) There, they will also find links to the customer service departments of each of the major paint manufacturers.
Above all, we would encourage any Crown customers with queries about ‘wall odour phenomenon’ to please get in touch with us directly on our helpline 0845 521 2499.
Kind regards,
Geraldine Huxley
Customer Services Director, Crown Paints