I have a deadlocking rim lock night latch. My tenant has accidentaly locked herself inside the house several times.
As she tries to open the door with the key from the outside she has turned the key to the left (which deadlocks it) then realising it is the wrong way turns it to the right to open the door. She then goes inside and closes the door at which point it deadlocks her in the house.
Is the lock working as it should or is this incorrect and needs fixing. I would have thought that if you turn the key to the right it shoudld undeadlock itself before opening the door?