by Film Man »
Fri Feb 01, 2013 9:58 pm
Two years ago we had our bathroom completely renovated and had the "SOHO" toilet installed. From day one we had problems of even modest amounts of toilet paper not being flushed away. We thought it was us and have had two different plumbers come and try to fix the problem, one even replaced the siphon / innards of the water reservoir, but that didnt work.
We have had to live with having to flush a rubbish bin or two, full of water down the toilet, every time someone uses it and thats even our four year old! Yes these close coupled toilets use less water 6 litres, but its nothing to do with the water volume. Its the extremely small outlet and bend which causes the problem, at least that is what our plumber has told us.
Amazingly when you speak to Bathstore Technical Assistance, they profess to now know anything about this problem, nor have they "EVER" spoken to any other customer about this. its honestly disgusting. If you have a problem, which there obviously is, put your hand up, acknowledge that there is an issue and deal with it. Thats what I tell my kids, i don't have to tell a big company do I? Its dreadful how you can spend £1,000's with Bathstore and for peanuts they try and wash their hands of the problem. The person I spoke to at Head Office, apart from telling me that he'd never heard of the problem, honestly could not have been less concerned. Dreadful service.
The worst aspect to the whole farce is that they are still selling the same SOHO toilet in the store. I dont know if they have made a modification, but I wouldnt buy another one unless I wanted to use a bucket of water and a plunger everytime someone went to the toilet!!!